Privacy Policy

Privacy Notice

PRIVACY NOTICE - Last Updated: 1st April 2024
Thank you for visiting our Sweetheart Tablet website (the "site") operated by Sweetheart Tablet Ltd ("we," "us," or "our") a company incorporated in Scotland (Company Number SC617134).   Our registered office is Glenisla, Islesteps, Dumfries, DG2 8ES. Sweetheart Tablet Ltd acts as the "Data Controller" for the personal information we collect from you or you provide to us. We respect and value your privacy. Our collection and use of information is conducted in accordance with your rights and our legal obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA). This privacy policy explains how we collect, use, process, retain, and dispose of your information when you visit or make any transactions on our website.  Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
 
INFORMATION WE COLLECT
·Contact information: customer / supplier name, email address, delivery address and telephone number.
·Billing information: credit card or other payment information, billing name, billing address, email address, phone number, special instructions to service your order for example: delivery instructions or gift personalisation
·Shopping information: Product selections, Cart information, saved product information
·User / Company login account information: username, email address, password, order references
·Automatically collected information: IP address, browser type, operating system, access times, pages visited (see “COOKIES” section for more information)
 
HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes, including:
·Providing and maintaining our services
·Processing your orders and transactions. We use third-party payment providers to administer and process your payment information
·Improving our website and enhancing your user experience
·Protecting against fraudulent transactions and unauthorised access
·Where you have opted for us to do so, we may keep you informed of our products, services and promotional offers or any information we consider may be of interest to you. You may opt out of receiving this information by unsubscribing via email to sweethearttablet@gmail.com

 
THIRD PARTY ORDER FULFILMENT
When you purchase products or services through our website, we share your necessary personal information with third-party service providers to fulfil your order. Each third-party recipient receives only the information essential for them to efficiently deliver their services to you.
Paypal / Stripe / Squareup / Royal Mail / APC Overnight

SECURITY, RETENTION AND DISPOSAL OF INFORMATION
We have implemented reasonable measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. However, it's important to note that no data transmission or storage system can be completely secure. While we strive to ensure the security of your data, we cannot guarantee its absolute security. By providing your information online, you acknowledge and accept the inherent security risks. You agree that we shall not be held liable for any security breaches unless they result from our negligence or wilful misconduct.
We operate data retention and disposal in accordance with the principles of Data Protection Act 2018 (DPA) and General Data Protection Regulation (GDPR) to ensure:
·We process your data lawfully, fairly, and transparently
·We collect and process your data only for specified, explicit, and legitimate purposes
·We do not retain your data for longer than necessary
 
COOKIES
Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide certain functionality. Cookies are small files that are placed on your computer's hard drive by your web browser when you visit a website. We use cookies to:
·Remember your preferences and settings
·Enable certain features of the Site
·Analyse how the Site is used and improve its performance
You can control and manage cookies using your browser settings. Please note that disabling cookies may affect the functionality of the Site and your user experience.
By continuing to use our website, you consent to the use of cookies in accordance with this privacy policy.
 
THIRD-PARTY COOKIES
We also use a third-party service - Google Analytics, to track and analyse website usage. Google Analytics may use cookies to collect information about your interactions with the Site. Please review the privacy policies of Google Analytics services for more information on their cookie practices.
 
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party sites.
 
CHILDREN’S DATA
Our website and services are not designed for children's use, and we do not intentionally gather any personal information about minors. If you are a parent or guardian and find that your child has shared personal information with us, please reach out using the contact details provided below to request its removal.
 
As of the Effective Date of this Privacy Policy, we are not aware of any instances where we "share" or "sell" (as defined by applicable law) personal information of individuals under 16 years of age.
 
UPDATES TO THIS PRIVACY POLICY
We reserve the right to update our privacy notice at any time and will notify you of any changes immediately, by posting the new privacy policy on this page and updating the “Last Updated” date at the beginning of this policy.
 
CONTACT US
If you have any questions about this privacy policy, please contact us using the details provided below:
Email: sweethearttablet@gmail.com
Post: Sweetheart Tablet Ltd, Glenisla, Islesteps, Dumfries & Galloway, DG2 8ES
Phone: 07979570189
 
COMPLAINTS
If you have any concerns about how we handle your personal information or believe that we have not complied with applicable data protection laws, please contact us using the details provided below:
Email: sweethearttablet@gmail.com
Post: Sweetheart Tablet Ltd, Glenisla, Islesteps, Dumfries & Galloway, DG2 8ES
Phone: 07979570189
 
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the supervisory authority for data protection in the UK:
 
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF